Return & Refund Policy

ALFRED is a digital subscription service delivered instantly online. There is nothing to ship back, so physical returns do not apply.

Because access is granted immediately on purchase, all payments — including monthly renewals, annual payments and one-off purchases — are non-refundable. This includes partially used billing periods, periods where you did not use the app, and payments where you forgot to cancel before renewal.

By completing checkout you confirm you want immediate access and that you accept that payments are non-refundable.

You can cancel your subscription at any time — there is no minimum term and no cancellation fee. Cancelling stops all future charges. You keep access until the end of the billing period you have already paid for, and it will not renew after that.

To cancel:

• Cancel the membership in your Whop account (our payment provider), or
• Email support@alfredplanner.com, or use the in-app Support tab, and we will cancel it for you.

Deleting your ALFRED account from Settings also ends your associated subscription where we hold the details needed to do so. Please cancel before your next renewal date — a renewal that has already been taken is not refundable.

We will review and, where appropriate, refund or credit a payment if:

• you were charged twice for the same period, or charged after a confirmed cancellation;
• a charge was made fraudulently or without authorisation;
• a technical fault on our side prevented you from using ALFRED for a prolonged period and we could not fix it;
• a refund is required by the mandatory consumer law that applies to you.

Email support@alfredplanner.com within 14 days of the charge with your account email and the payment reference. We aim to respond within 5 business days. Approved refunds are issued to the original payment method through Whop and may take 5–10 business days to appear.

Please contact us before raising a chargeback — most issues are resolved quickly. Access may be suspended while a chargeback or payment dispute is open.

If we change the price of your plan, we will give you notice before it applies so you can cancel. Any promotional or discounted period ends automatically and renews at the standard price unless cancelled.

Alfred Planner — support@alfredplanner.com. See also our Terms of Service and Privacy Policy.